Community Satisfaction Survey

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Consultation has concluded

IRIS Research will be undertaking Isaac Regional Council’s bi-annual Community Satisfaction Survey from Monday, 25 October 2021.

The survey captures sentiment in relation to Council’s service delivery and performance across its functions.

The 2021 survey has two elements:

  • A random telephone survey of a statistical sample of Isaac households, representative of the population and their location
  • An online survey which all members of the community can complete

The survey questions may take up to 15 minutes to complete on either phone or online.

Telephone survey

Households selected at random for telephone surveying will be contacted by field researchers from IRIS Research between 4.30pm and 8.30pm from Monday, 25 October 2021 until Friday 19 November 2021.

This contact may occur via landline or mobile numbers (previously surveys have only used landline contact, but up to 30% of the population no longer have a landline phone)

Online survey

To complete the online survey residents can visit https://ap1se.voxco.com/SE/19/6169/ and follow the links, ending Friday 26 November 2021.

If you require further information please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227) or drop into your local Council office or Isaac Library.

IRIS Research will be undertaking Isaac Regional Council’s bi-annual Community Satisfaction Survey from Monday, 25 October 2021.

The survey captures sentiment in relation to Council’s service delivery and performance across its functions.

The 2021 survey has two elements:

  • A random telephone survey of a statistical sample of Isaac households, representative of the population and their location
  • An online survey which all members of the community can complete

The survey questions may take up to 15 minutes to complete on either phone or online.

Telephone survey

Households selected at random for telephone surveying will be contacted by field researchers from IRIS Research between 4.30pm and 8.30pm from Monday, 25 October 2021 until Friday 19 November 2021.

This contact may occur via landline or mobile numbers (previously surveys have only used landline contact, but up to 30% of the population no longer have a landline phone)

Online survey

To complete the online survey residents can visit https://ap1se.voxco.com/SE/19/6169/ and follow the links, ending Friday 26 November 2021.

If you require further information please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227) or drop into your local Council office or Isaac Library.